Peter Vickers Insurance Brokers will protect your personal information. All companies within the Group are subject to the National Privacy Principles (NPP) as set out in the Privacy Act 1988 (Commonwealth). The NPP governs the way we collect, use, disclose and secure information about you. The NPP also permits you access to the information we hold about you in order to correct or update it. Information may be held on behalf of Peter Vickers Insurance Brokers by organisations outside the Group in order to provide services to us (Peter Vickers Insurance Brokers Pty Ltd).

WHY DO WE REQUIRE YOUR PERSONAL INFORMATION?

The personal information collected and maintained by Peter Vickers Insurance Brokers comprises your name, address, contact details and information specific to, and required for, the service or product that we provide to you. For some products and services we also collect and maintain sensitive information. This may include information about your health, membership of trade unions or professional associations and any criminal convictions you may have.

The information collected allows us to:

• assess and underwrite risks;

• properly administer your claims or claims brought against you;

• provide insurance, financial and investment advice;

• arrange and place insurance cover;

• source and facilitate finance; and

• initiate and maintain your and/or your employee’s membership of superannuation funds.

DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES

Peter Vickers Insurance Brokers may seek the services of relevant third party suppliers (e.g. insurers, agents, loss adjusters, risk managers, investment managers, external administrators, mail-houses etc.) to carry out specialised activities. Some of these third parties are appointed by Peter Vickers Insurance Brokers to perform specific tasks on a case-by-case basis, others provide insurance and financial services to you as recommended by us. Where your personal information is provided to these third parties to enable them to perform their agreed activities, they are required to abide by the National Privacy Principles and use the personal information provided just for the service they supply.

Contacting us about access and correction of your personal information Peter Vickers Insurance Brokers aims to ensure that your personal information is accurate, up to date and complete. Please contact your local Peter Vickers Insurance Brokers office if you:

• would like to seek access to, or revise your personal information; or

• feel that the information we currently have on record is either incorrect, incomplete or both.

DIRECT MARKETING AND YOUR PRIVACY

We regularly distribute to our clients general information and newsletters regarding Peter Vickers Insurance Brokers products and services. From time to time we may wish to supply you with specific information regarding some of our products and services, which we believe may be of interest to you. If you do not wish to receive this additional (directly marketed) information please contact us on 1300 784 011.

PRIVACY COMPLAINTS

If you believe that we have not protected your personal information as required under the NPP and you wish to make a formal complaint, you are able to contact Peter Vickers on 9416 9266. You may also email full details of your complaint to enquiries@pvib.com.au.  Your complaint will be managed via Peter Vickers Insurance Brokers’ Internal disputes resolution body. This Procedure assures you of a timely and accurate response to your complaint.